Meta Cyber Weekend Technical Issues | What To Do

• Technical Issues during Cyber weekend/Holiday
  • Step 1: Please contact our Meta Support Pros team by clicking this link to file a ticket.
    • You need to be logged into a Facebook account that is linked to an active and spending ad account to file a ticket with MSP
    • Meta support teams are available 24/7 during the holiday season. Expect an initial response within 2 hours.
  • Step 2: Please be prepared with answers to the following bullets below
    • Confirm that you’ve cleared your cache/cookies and tried the action on another device.
    • Email address of the person experiencing the issue.
    • Description of the issue.
    • Campaign ID, Ad Set ID or Ad ID as well as a link to the Campaign, Ad Set, and/or Ad (i.e. click into the campaign and copy the URL in the search bar).
  • Step 3: (optional): If the ticket is not resolved within 24 hours, email Account Rep directly
  • The MSP team is equipped to assist with the following (see external support guide):
    • Technical issues/bugs
    • Basic reporting and insights questions
    • Pages requests (page merges, global pages, verifications, etc.)
    • Ad disapprovals/policy
    • Ad performance and delivery
    • Ad account settings and management tools
    • Payment/invoicing/billing
    • Business Manager and Instagram questions
• Finance
  • Proactively review credit lines, monthly invoicing threshold, daily spending limits to avoid disruptions
  • Available credit can be monitored any time through Business Manager > Payments > Credit available
• Ad Policy 
  • If you anticipate certain ads to be flagged or rejected, learn more about our Ads Policy Pre-check Program (found in the checklist) or schedule your ads in advance (I recommend 3 days to allow time for review and revisions). 
  • Additionally, review our Advertising Standards to ensure your ads are policy compliant prior to launch to avoid disapproval.
• Emergencies
  • Meta is closed on Thursday and Friday for Thanksgiving